Terms & Conditions

1. Medical Disclaimer

The content provided on the ITSA Hospitals website (www.itsahospitals.com) is for general informational purposes only. It is not intended to be a substitute for professional medical advice, diagnosis, or treatment. Always seek the advice of your physician or other qualified health provider with any questions you may have regarding a medical condition.

Never disregard professional medical advice or delay in seeking it because of something you have read on this website. In case of a medical emergency, call our emergency hotline immediately or go to the nearest hospital.

2. Appointment Policies

Booking and Cancellations

• Appointments requested through the website are subject to confirmation by our patient care team.
• We request that any cancellations be made at least 24 hours prior to your scheduled appointment time.
• In case of doctor unavailability due to emergencies, the hospital reserves the right to reschedule your appointment or offer an consultation with another available specialist.

Wait Times

While we strive to adhere to scheduled appointment times, unforeseen medical emergencies may cause delays. We appreciate your patience and understanding in such situations.

3. Liability Clause

While ITSA Hospitals endeavors to keep the information on this website accurate and up-to-date, we make no representations or warranties of any kind, express or implied, about the completeness, accuracy, reliability, suitability, or availability with respect to the website or the information, products, services, or related graphics contained on the website.

In no event will ITSA Hospitals, its doctors, employees, or affiliates be liable for any loss or damage including without limitation, indirect or consequential loss or damage, or any loss or damage whatsoever arising from loss of data or profits arising out of, or in connection with, the use of this website.

4. Service Terms

Patient Conduct

Patients and visitors are expected to maintain decorum and respect the hospital premises. Aggressive behavior, violence, or abuse directed towards hospital staff will not be tolerated and may result in denial of service and legal action.

Billing and Payments

• Estimated costs provided prior to procedures are approximations based on standard scenarios. Actual bills may vary depending on patient condition, complications, and prolonged stays.
• All payments must be cleared as per the hospital's billing policy before discharge.

5. Communication Consent

By accepting the Terms and Conditions of our platform, you expressly consent to our collection and use of your personal data, specifically your phone number, for the purpose of contacting you through phone calls, IVR and RCS messaging. These calls and messages may be made to remind you of any relevant updates, activities, or information regarding your account, as well as to inform you about new offers, promotions, or updates related to our platform and services. You acknowledge and agree that we may use your phone number to provide these communications and understand that this is a necessary part of your engagement with our platform. You may opt out of receiving such communications at any time by contacting our support team or following the opt-out instructions provided in any communication. However, opting out of promotional calls will not affect non-promotional or service-related communications that are essential to your use of the platform.

6. Modifications

ITSA Hospitals reserves the right to modify these terms and conditions at any time without prior notice. The updated version will be available on this page.