Privacy Policy

1. Patient Data Privacy Commitment

At ITSA Hospitals, the confidentiality and privacy of our patients' medical and personal information are of paramount importance. This Privacy Policy outlines how we collect, use, protect, and disclose your data when you visit our facility or use our website.

2. Information Collection

What We Collect

When you interact with our website or visit our hospital, we may collect the following types of information:

• Personal Identification Data: Name, age, gender, date of birth.
• Contact Information: Phone numbers, email addresses, residential address.
• Medical Information: Past medical history, current symptoms (via booking forms), test reports (handled via secure internal portals).
• Digital Data: IP addresses, browser types, and usage data collected automatically when navigating our website.

3. Form Data Handling

Information submitted through our online appointment booking, contact, or feedback forms is securely transmitted to our patient care and administrative teams. This data is strictly used for:

• Confirming, scheduling, and managing medical appointments.
• Responding to specific patient inquiries and emergencies.
• Improving our internal service quality and website operations.

We do not sell, trade, or rent your personal identification information to third parties.

4. Cookies Usage

Our website uses "cookies" to enhance user experience. A cookie is a small text file placed on your device to track web usage. We use cookies for:

• Remembering user preferences (e.g., dismissing banners).
• Analyzing website traffic to understand how visitors interact with our content.

You may choose to set your web browser to refuse cookies or to alert you when cookies are being sent. If you do so, note that some parts of the site may not function properly.

5. Data Protection Policies

We adopt appropriate data collection, storage, and processing practices, as well as robust physical and electronic security measures to protect against unauthorized access, alteration, disclosure, or destruction of your personal information, username, password, transaction information, and data stored on our site and internal health record systems.

6. Disclosure of Information

We may share your information only under the following circumstances:

• With our employed or affiliated medical professionals to facilitate your treatment.
• If required by law, court order, or governmental regulation to disclose medical records.
• With trusted third-party service providers who assist us in operating our website or hospital management systems (under strict non-disclosure agreements).

7. Your Rights

As a patient, you have the right to request a copy of the personal and medical data we hold about you, request corrections to inaccurate data, and in certain circumstances, request data deletion (subject to medical record retention laws).

8. Contacting Us Regarding Privacy

If you have any questions about this Privacy Policy, the practices of this site, or your dealings with ITSA Hospitals, please contact our Data Protection Officer at:

Email: privacy@itsahospitals.com
Phone: +91-7880110000